The Service Analytics and Intelligence (SAI) capability is the ability to define and quantify the relationships between IT infrastructure, IT services, and IT-enabled business processes. Service Analytics and Intelligence SAI - IT performance monitoring, modelling, and analysis to establish a clear understanding of the relationship between business processes and the underlying IT infrastructure and processes – in order to sustain and optimize the delivery of IT services for business value. - The IT organization leverages this knowledge as an integral component for efcient operations and e?ective planning.