Service Blueprint Example

Service Blueprint Example ()

Service Blueprint Example


Support Systems
Application A
Application B
Support Processes
Decision-maker
Process Form
Accept
Send Decision
Back-stage Actions
Customer Service
Receive & register Form
On-stage / Front-stage Actions
Contact
Form Handling
Customer Actions
Customer
Customer Journey
Send Application
Receive decision
Evidence
Admission Form
Confirmation


		Support Systems	Application A
		Support Systems	Application B
		Support Processes	Decision-maker
		Support Processes	Process Form
		Support Processes	Accept
		Support Processes	Send Decision
		Decision-maker	Process Form
		Process Form	Accept
		Process Form	Application A
		Accept	Send Decision
		Accept	Application B
		Send Decision	Application B
		Send Decision	Contact
		Back-stage Actions	Customer Service
		Back-stage Actions	Receive & register Form
		Customer Service	Receive & register Form
		Receive & register Form	Process Form
		On-stage / Front-stage Actions	Contact
		On-stage / Front-stage Actions	Form Handling
		Contact	Receive decision
		Form Handling	Receive & register Form
		Customer Actions	Customer
		Customer Actions	Customer Journey
		Customer	Customer Journey
		Send Application	Admission Form
		Send Application	Receive decision
		Send Application	Form Handling
		Receive decision	Confirmation
		Evidence	Admission Form
		Evidence	Confirmation