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Support Systems |
Application A |
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Support Systems |
Application B |
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Support Processes |
Decision-maker |
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Support Processes |
Process Form |
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Support Processes |
Accept |
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Support Processes |
Send Decision |
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Decision-maker |
Process Form |
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Process Form |
Accept |
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Process Form |
Application A |
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Accept |
Send Decision |
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Accept |
Application B |
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Send Decision |
Application B |
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Send Decision |
Contact |
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Back-stage Actions |
Customer Service |
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Back-stage Actions |
Receive & register Form |
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Customer Service |
Receive & register Form |
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Receive & register Form |
Process Form |
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On-stage / Front-stage Actions |
Contact |
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On-stage / Front-stage Actions |
Form Handling |
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Contact |
Receive decision |
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Form Handling |
Receive & register Form |
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Customer Actions |
Customer |
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Customer Actions |
Customer Journey |
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Customer |
Customer Journey |
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Send Application |
Admission Form |
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Send Application |
Receive decision |
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Send Application |
Form Handling |
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Receive decision |
Confirmation |
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Evidence |
Admission Form |
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Evidence |
Confirmation |