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Stakeholders |
Management Board (Stakeholder) |
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Stakeholders |
CFO (Stakeholder) |
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Stakeholders |
CEO (Stakeholder) |
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CEO (Stakeholder) |
Customer satisfaction (Driver) |
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CEO (Stakeholder) |
Employee satisfaction (Driver) |
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Management Board (Stakeholder) |
Development process slowness (Driver) |
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CFO (Stakeholder) |
Cost-efficiency (Driver) |
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Drivers |
Customer satisfaction (Driver) |
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Drivers |
Cost-efficiency (Driver) |
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Drivers |
Development process slowness (Driver) |
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Drivers |
Employee satisfaction (Driver) |
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Customer satisfaction (Driver) |
Improve customer service (Goal) |
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Customer satisfaction (Driver) |
Customers are moving to competitors ((Assessment) |
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Customer satisfaction (Driver) |
Market pressure for service design & innovation (Assessment) |
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Development process slowness (Driver) |
Market share is declining (Assessment) |
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Development process slowness (Driver) |
Increase Automation (Goal) |
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Development process slowness (Driver) |
Speed up development process (Goal) |
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Development process slowness (Driver) |
Idea-to-production is inefficient (Assessment) |
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Cost-efficiency (Driver) |
Reduce costs (Goal) |
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Cost-efficiency (Driver) |
Cost Structure is not competitive (Assessment) |
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Employee satisfaction (Driver) |
Increase Employee satisfaction (Goal) |
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Assesments |
Market share is declining (Assessment) |
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Assesments |
Cost Structure is not competitive (Assessment) |
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Assesments |
Market pressure for service design & innovation (Assessment) |
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Assesments |
Idea-to-production is inefficient (Assessment) |
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Assesments |
Customers are moving to competitors ((Assessment) |
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Goals |
Increase Automation (Goal) |
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Goals |
Reduce costs (Goal) |
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Goals |
Improve customer service (Goal) |
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Goals |
Increase Employee satisfaction (Goal) |
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Goals |
Speed up development process (Goal) |
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Reduce costs (Goal) |
Cost reduction of 15% (Outcome) |
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Improve customer service (Goal) |
Customer satisfaction increased 20% (Outcome) |
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Increase Employee satisfaction (Goal) |
Employee satisfaction increased 20% (Outcome) |
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Speed up development process (Goal) |
Faster development process of 25% (Outcome) |
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Increase Automation (Goal) |
Increased automation of 15% (Outcome) |
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Outcomes |
Cost reduction of 15% (Outcome) |
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Outcomes |
Customer satisfaction increased 20% (Outcome) |
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Outcomes |
Faster development process of 25% (Outcome) |
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Outcomes |
Increased automation of 15% (Outcome) |
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Outcomes |
Employee satisfaction increased 20% (Outcome) |
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Requirements |
Process Automation (Requirement) |
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Requirements |
Digitalized services (Requirement) |
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Requirements |
Enable Cloudification (Requirement) |
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Requirements |
Centralized customer service (Requirement) |
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Requirements |
Development Operating Model Change (Requirement) |
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Centralized customer service (Requirement) |
Customer satisfaction increased 20% (Outcome) |
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Digitalized services (Requirement) |
Faster development process of 25% (Outcome) |
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Development Operating Model Change (Requirement) |
Faster development process of 25% (Outcome) |
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Process Automation (Requirement) |
Increased automation of 15% (Outcome) |
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Process Automation (Requirement) |
Cost reduction of 15% (Outcome) |
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Enable Cloudification (Requirement) |
Cost reduction of 15% (Outcome) |
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Course of Actions |
Cloud Strategy (Course Of Action) |
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Course of Actions |
Digitalization Strategy (Course of Action) |
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Course of Actions |
Integrated Development Operating Model (Course of Action) |
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Digitalization Strategy (Course of Action) |
Centralized customer service (Requirement) |
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Digitalization Strategy (Course of Action) |
Digitalized services (Requirement) |
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Integrated Development Operating Model (Course of Action) |
Development Operating Model Change (Requirement) |
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Cloud Strategy (Course Of Action) |
Enable Cloudification (Requirement) |
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Cloud Strategy (Course Of Action) |
Process Automation (Requirement) |
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Capabilities |
API Management (Capability) |
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Capabilities |
Digital Platform (Capability) |
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Capabilities |
Centralized Demand Management (Capability) |
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Capabilities |
RPA (Capability) |
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Capabilities |
Customer Service (Capability) |
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Customer Service (Capability) |
Digitalization Strategy (Course of Action) |
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RPA (Capability) |
Cloud Strategy (Course Of Action) |
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Digital Platform (Capability) |
Digitalization Strategy (Course of Action) |
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Centralized Demand Management (Capability) |
Integrated Development Operating Model (Course of Action) |
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API Management (Capability) |
Cloud Strategy (Course Of Action) |
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Resources |
RPA Team (Resource) |
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Resources |
API Gateway (Resource) |
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Resources |
Modernized DevOps Team (Resource) |
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Resources |
RPA Platform (Resource) |
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Resources |
Self-Service Apps (Resource) |
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Resources |
Demand Management Team (Resource) |
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API Gateway (Resource) |
API Management (Capability) |
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Demand Management Team (Resource) |
Centralized Demand Management (Capability) |
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RPA Platform (Resource) |
RPA (Capability) |
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RPA Team (Resource) |
RPA (Capability) |
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Self-Service Apps (Resource) |
Customer Service (Capability) |
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Modernized DevOps Team (Resource) |
Digital Platform (Capability) |
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Cost Structure Improvement (Value) |
Cost reduction of 15% (Outcome) |
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Cost Structure Improvement (Value) |
CFO (Stakeholder) |
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Customer Value (Value) |
Customer satisfaction increased 20% (Outcome) |
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Customer Value (Value) |
CEO (Stakeholder) |
