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Assesments of the Drivers |
Costs of aquiring new customers is increasing (Assessment) |
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Assesments of the Drivers |
Market share is declining (Assessment) |
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|
Assesments of the Drivers |
Market pressure for service design & innovation (Assessment) |
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|
Assesments of the Drivers |
Competitors are providing new digital services (Assessment) |
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|
Assesments of the Drivers |
Revenue is declining (Assessment) |
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|
Assesments of the Drivers |
Competitors are including advanced features in their service models (Assessment) |
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|
Drivers for Change |
Revenue (Driver) |
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|
Drivers for Change |
Value creation (Driver) |
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|
Drivers for Change |
Market pressure for new services (Driver) |
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|
Drivers for Change |
Service portfolio (Driver) |
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|
Drivers for Change |
Market share (Driver) |
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|
Drivers for Change |
Service quality (Driver) |
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|
Drivers for Change |
Stakeholder satisfaction (Driver) |
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|
Drivers for Change |
Time to Market (Driver) |
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|
Revenue (Driver) |
Revenue is declining (Assessment) |
| |
|
Service portfolio (Driver) |
Competitors are including advanced features in their service models (Assessment) |
| |
|
Market pressure for new services (Driver) |
Market pressure for service design & innovation (Assessment) |
| |
|
Market share (Driver) |
Market share is declining (Assessment) |
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|
Stakeholders of Organization |
Chief Marketing Officer (CMO) (Stakeholder) |
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|
Stakeholders of Organization |
Chief Executive Officer (CEO) (Stakeholder) |
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|
Stakeholders of Organization |
Chief Digital Officer (CDO) (Stakeholder) |
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|
Stakeholders of Organization |
Chief Financial Officer (CFO) (Stakeholder) |
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|
Chief Executive Officer (CEO) (Stakeholder) |
Time to Market (Driver) |
| |
|
Chief Executive Officer (CEO) (Stakeholder) |
Stakeholder satisfaction (Driver) |
| |
|
Chief Executive Officer (CEO) (Stakeholder) |
Value creation (Driver) |
| |
|
Chief Executive Officer (CEO) (Stakeholder) |
Profitability (Driver) |
| |
|
Chief Executive Officer (CEO) (Stakeholder) |
Revenue (Driver) |
| |
|
Chief Financial Officer (CFO) (Stakeholder) |
Profitability (Driver) |
| |
|
Chief Financial Officer (CFO) (Stakeholder) |
Revenue (Driver) |
| |
|
Chief Financial Officer (CFO) (Stakeholder) |
Costs (Driver) |
| |
|
Chief Digital Officer (CDO) (Stakeholder) |
Time to Market (Driver) |
| |
|
Chief Digital Officer (CDO) (Stakeholder) |
Customer satisfaction (Driver) |
| |
|
Chief Digital Officer (CDO) (Stakeholder) |
Service quality (Driver) |
| |
|
Chief Digital Officer (CDO) (Stakeholder) |
Service portfolio (Driver) |
| |
|
Chief Marketing Officer (CMO) (Stakeholder) |
Market share (Driver) |
| |
|
Chief Marketing Officer (CMO) (Stakeholder) |
Service portfolio (Driver) |
| |
|
Chief Marketing Officer (CMO) (Stakeholder) |
Market pressure for new services (Driver) |
| |
|
Profitability (Driver) |
Revenue (Driver) |
| |
|
Costs (Driver) |
Costs of aquiring new customers is increasing (Assessment) |
| |
|
Customer satisfaction (Driver) |
Competitors are providing new digital services (Assessment) |
