2016-12-30
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      Eero Hosiaisluoma

Here is a proposal for mapping Service Design concepts to ArchiMate (v.3.x) concepts (figure below). These ArchiMate  concepts can be used to modeling e.g. Customer Journey Maps or Service Blueprints.

Service Design Concept mapping to ArchiMate View.

Get a free ArchiMate modelling tool Archi: link.