Service Design Concepts Mapping to ArchiMate

by Eero Hosiaisluoma|Published December 30, 2016-Updated October 24, 2020

Here is a proposal for mapping Service Design concepts to ArchiMate (v.3.x) concepts (figure below). These ArchiMate concepts can be used to modeling e.g. Customer Journey Maps or Service Blueprints.

Service Design Concept mapping to ArchiMate View.

Get a free ArchiMate modelling tool Archi: link.