Introduction Holistic enterprise development can be supported by the Service-Driven Approach (SDA), which focuses on services (instead of projects) as primary units of value creation, design, development and operations. The SDA combines both customer oriented (“outside-in”) and organization internal behavior and structure oriented (“inside-out”) approaches. By focusing on services, enterprise development (or an IT function) can […]
Category: Service-Driven Approach
Service Design Concepts Mapping to ArchiMate
Here is a proposal for mapping Service Design concepts to ArchiMate (v.3.x) concepts (figure below). These ArchiMate concepts can be used to modeling e.g. Customer Journey Maps or Service Blueprints. Get a free ArchiMate modelling tool Archi: link.